留不住询盘客户?那是你还不知道这些!

2021-07-30 17:58:03发布 78次浏览
外贸员收到询盘时无疑是开心的事情,但询盘不等于成单,有时一个不恰当的回复就可能导致询盘客户打了水漂,所以掌握询盘回复的技巧是非常重要的。

这里我整理了6种常见情况下的询盘回复,你可以结合自身的实际情况来做参考,具体如下:



当客户初次询问产品信息时要亲切、自然并向客户保持热情。可参考:
Hello, thank you for visiting my store, you can find the products you need from my store. If you don't find what you need, you can tell us, we can help you find the relevant sources, please feel free to buy it !Thanks again.
你好,感谢你访问我的店铺,你可以从我的商店找你需要的产品。如果没有找到你需要的,你可以告诉我们,我们可以帮你找相关货源,请放心购买!再次感谢。

客户已经下单但未付款,提醒买家尽快付款可参考:
We have received your XXXXX order. However, it appears that the order remains unpaid. Please feel free to contact me if there is anything I can do to help with pricing, sizing, etc. A good news. We have a lot of activities in our store recently. We will give you a satisfactory discount if you buy a certain amount of value of goods.
我们已经收到你的XXXXX订单。但似乎该订单仍未支付。如果在价格、尺寸等方面有什么我可以帮助的,请随时联系我。一个好消息。最近我们店里有很多活动。如果您购买的商品价值达到一定数额,我们会给您一个满意的折扣。

对已经发货的订单,通知客户物流信息,可参考:
About Letter of Credit No. XX, (Contract No. XX), Invoice No. XX, was sent to you by DHL on June 17, 2021. the DHL number is 7429566816, please check. It is expected to arrive on September 20, 2021.If you have any questions, please feel free to contact me.
关于XX号信用证,(合同号XX),发票号XX,已于2021年6月17日由DHL寄给你。DHL号码是7429566816,请查收。预计将于2021年9月20日到达。如果你有任何问题,请随时与我联系。

当完成交易,并希望客户回购,可参考:
Thank you for your support, I hope you are happy with these items.If you want to buy other products, I will give you a discount.
谢谢你的支持,我希望你对这些物品感到满意。如果你想购买其他产品,我将给你一个折扣。



推广新品,根据自己的经验,在采购季前2-3个月回访客户推荐店铺热销品,可参考:
When Christmas comes, Christmas gifts will become a hot product. Many buyers buy from us to sell in their own stores. The profit of this product is good. Here is the introduction of our Christmas products, please click to learn more.
在圣诞节来临之际,圣诞礼品将会成为一个热销产品。很多买家从我们这进货到他们自己的商店里出售。这个产品的利润不错。以下是我们圣诞产品的介绍,请点击了解。

当货物延误时,应该及时通知客户,让客户感到你一直在跟踪货物,避免因为延误造成新的误会,可参考:
First of all, please accept our apology for item delaying and you won’t receive the item at the estimated time.
Sincerely, we’ve kept monitoring your item from the day it was shipped. But we find out that its current status as ‘Foreign International Dispatch’, which means it requires a few more days on the transits or for customs declaration.Your package can be tracked on the USCustomerhttp://www.usps.com.
Sorry again for any inconvenience has been caused to you; please feel free to contact us if there’s anything we can help
首先,请接受我们的道歉,因为物品延迟,你不能在预计时间内收到物品。
真诚的说,从发货那天起,我们就一直在监控您的物品。但我们发现,它目前的状态是 "外国国际发货",这意味着它需要多花几天时间过境或报关。您的包裹可以在USCustomerhttp://www.usps.com 上被追踪。
对于给您带来的任何不便,我们再次表示歉意;如果有什么需要帮助的,请随时与我们联系。

当客户对货物不满意要求退换货时,可参考:
We are sorry for the inconvenience caused to you. If you are not satisfied with the product, you can return the goods to us.
When we receive the goods, we will give you a replacement or a full refund. We hope to establish a trading relationship with you. Thank you for your support!
We will give you the biggest discount when you buy next time!
很抱歉给您带来了不便。如果你对产品不满意你可以把货物退给我们。当我们收到货物后,将给你更换或者全额退款。我们希望能和你们建立贸易关系。感谢您对我们的支持
当您下次购买时,我们将给您最大的折扣。
 

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