开发信作为外贸的“敲门砖”,无论是拓展市场还是开发客户,开发信都是必不可少的。然而,如今在买家市场,开发信的效率已经大幅下降。要想再通过开发信来获取客户,掌握一定的邮件技巧是很有必要的。那么,什么样的开发信才能赢得客户的喜爱呢?本文将为你探讨这个问题。
在讲客户喜欢的邮件之前,让我们首先看看客户不喜欢的邮件有哪些特点:
1. 长篇大论:客户打开一封邮件后,如果在短短6秒内无法吸引他们,那么这封邮件很可能会被忽略。另一种开发信是反反复复的就那几句话,同一个意思的话换着说。
2. 语言生硬和中式表达:写开发信时,避免使用过于生硬的语言,因为这可能会误导客户,影响他们的决策。如果生硬的语言再加上中式表达,那将是灾难性的,容易导致客户误解,从而产生距离感,不愿回复。
3. 过于炫技:许多新手外贸从业者试图通过使用复杂的语法或俚语来使开发信出彩,结果却忽略了自己的主要目标。过度的炫技实际上会增加客户的阅读负担,这对于开发信来说是不利的。
那么,如何写一封吸引客户的邮件呢?
首先,要建立共鸣。了解哪些话题能够吸引客户,但不要过于频繁地提问。这要求我们在日常工作中积累关于客户感兴趣的话题,然后将其运用到实际工作中。另一个技巧是主动与客户分享一些有趣的内容,例如:竞争对手的信息或市场趋势信息等,通过这些信息吸引客户回复。
注意开发信是让客户看的,因此要使用简单且日常的词汇以实现高效沟通。例如:“Please let me know your deadline of line review so that we know how to exactly work with you on your market week.”
此外,展现自身的专业性也很重要。展示专业性的目的是让客户信任你,而成功案例是最有说服力的证明。因此,在写开发信时,可以提及你为哪些行业巨头提供过服务,这比单纯夸奖产品更具有说服力。例如:“We sell it nicely to Walmart.They like the finish and patterns so much that they repeat the item several times a year with a quality from 8000 to 10000pcs every order.”
最后,要关注开发信的细节,有关这一方面的更多信息,你可以参考之前小编写过的文章,链接在这里:《业务员想写好外贸邮件,需要注意这些点》。
为了帮助大家更好地学习开发信,以下是3个常用的开发信模板,希望这些模板能够帮助你掌握自己的写作技巧。
模板一:
Hi Sir/Madam,
Glad to hear that you're on the market for furniture, we specialize in this field for 14 years, with the strength of xx公司, with good quality and pretty competitive price. Also we have our own professional designers to meet any of your requirements. Should you have any questions, call me, let's talk details. Best regards!
模板二:
Dear purchasing manager,
Hello, this xxx from xx公司, our company is a professional xx manufacturer with years experience. so we want take ourselves of opportunity to establishing business relation with you. Please link our company web site:xxx if you want to know more about our product. By the way, free sample are available. Thank you in advance! Best regards!
模板三:
Dear Sir/Madam,
This is xxx from China. Our culture is to prioritize quality, which coincides with your business philosophy.
xxx 公司,a well-established company with more than 2 decades of expertise in wire mesh industry, operates mainly in markets such as Zimbabwe, Singapore, South Africa,and others.
We aspire to become your reliable and credible partner as a dealer and supplier in China.
Here are several best-selling product models in your local market...
If needed, a detailed quotation will be sent to you immediately.
Best regards!