春节复工回来！5封邮件模板助你完美开局

经过春节假期的充电，小伙伴们是不是已经陆续复工了呢？假期过后，难免会有一大堆待办事项：回复客户询盘、联系工厂、安排生产……那么，如何快速理清工作脉络，尽快进入状态？本期文章为邦友们分享几点实用建议。



第一步：开工邮件
及时发送复工通知邮件，不仅能告知客户订单状态，更能提升客户信任感。这里提供五种常见场景的模板，使用时注意修改必要信息。

年前还未出货的客户：
Hi [客户姓名],
I hope this message finds you well.
We have resumed work as of today. I would like to inform you that your order is currently being processed and is expected to be completed by the end of February 2025. As soon as it is ready for shipment, I will promptly notify you.
Thank you very much for your patience.
Best regards,
[Your Name]
[Your Position]
[Your Company]

订单可能出现延误的客户：
Hi [客户姓名],
Hope you are doing well.
We have resumed production as of today. However, due to a shortage of raw materials, your order will unfortunately take longer than usual to ship. We now anticipate that your order will be ready for shipment by the first week of March.
Thank you for your understanding and patience during this challenging period. Please feel free to contact us if you have any questions or need further assistance.
Sincerely,
[Your Name]
[Your Position]
[Your Company]

订单谈妥待付定金的客户：
Hi XX: 
I hope you are well.
We have resumed work as of today, and we are excited to get back to full operations. I am writing to follow up regarding the advance payment for your order. As you know, this is a peak period for us with a high volume of orders, so the sooner we receive your deposit, the sooner we can schedule production.
Thank you very much for your prompt attention and cooperation.
Best regards,
[Your Name]
[Your Position]
[Your Company]

年前询过价的客户：
Hi XX: 
I hope you are well.
We have officially resumed work following the Chinese New Year holiday. I am writing to follow up on the quotation I sent earlier. If you have any questions or need further clarification, please do not hesitate to let me know.
For your convenience, I have attached the file again and look forward to your feedback.
Sincerely,
[Your Name]
[Your Position]
[Your Company]

潜在新客户：
Hi XXX: 
I hope all is well with you. (For customers in Malaysia, Indonesia, Singapore, South Korea, etc., who also celebrate the Chinese New Year, you may consider using: "I hope you had a wonderful holiday!")
We understand that you are currently in the market for [产品名称或类别]. Attached, please find our product list [or price list] for your review.
I remain available to discuss further details or answer any questions you might have via Zoom or WhatsApp at +86 [电话号码].
Thank you for your interest, and I look forward to the opportunity to work with you.
Best regards,
[Your Name]
[Your Position]
[Your Company]

第二步：调整工作信息
比如网站、社交媒体上及时更新原有的春节或假期信息，换上复工问候语，如“Good luck at the beginning!”，确保客户在浏览时感受到最新动态。 关闭或调整邮件或即时通讯工具的假期自动回复，更新为上班状态，确保客户能及时收到你的回复。

第三步：跟进合作伙伴
整理与订单相关的上下游合作伙伴信息，如工厂、供应商、货代、船公司等。以复工+拜个晚年的方式，主动联系各合作伙伴，确认开工情况，并做好记录，为后续沟通打下基础。

第四步：梳理订单情况
针对订单中的关键问题，比如如船运安排、生产进度、提单事宜、样品规格等，逐一分类记录。对每个细节进行确认和咨询，确保心中有数，从容应对后续客户沟通。

第五步：高效处理邮件
外贸人在处理邮件时，建议按以下顺序处理邮件：

1.  重要且紧急：立即优先处理。
2.  紧急但不重要：尽快回复。
3.  重要但不紧急：安排在稍后处理，但保持跟进。
4.  既不重要也不紧急：放在最后处理或归档，待有空时再看。

复工初期，合理安排工作步骤，不仅能提高效率，更能为客户和合作伙伴留下专业、贴心的印象，为成单提供助力。