到客户抱怨产品质量的信,该怎么回复?

林文德
林文德 2014-02-12最后更新
昨天发了一封邮件给很久没的老客户。今天到他的抱怨信,说以前从我们公司的产品质量不好。我该怎么回复呢?这些产品的订单是之前的同事成的,我刚来公司不久。以下是客人的抱怨的内容
thanks for your email.

we had bad experience dealing with your products.
the led light we bought from you- all of them had to be recalled in six months because all of our clients complained- battery getting defective, led blow out, clip fixture frequently getting loose etc.

the hand pieces that i got from you- all of them had to be discarded after three months of use !

i think quality??and product testing is someting that should be done prior to selling products to distributors.

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2014-03-02erica2

恩,只能尽量解释了,不知道会不会就这么失去一个客户了

2014-03-02rk

不知道,只能尽量解释看看了

2014-03-01金意远

你估计这个还有机会?

2014-03-01rk

跟客户解释一下把

2014-02-15Jason46

恩,已经跟我们经理说了

2014-02-15Mark4

先给你们经理说下这个情况,好好